Artificial intelligence cannot replace civil servants, Chairman of the Human Rights Committee of the Milli Majlis Zahid Oruj said during the discussion of the draft law “On amendments to certain laws of the Republic of Azerbaijan in connection with the implementation of the Law of the Republic of Azerbaijan No. 279-VIIQ dated October 31, 2025, ‘On Public Services’” at today’s meeting of the Milli Majlis, APA reports.
Zahid Oruj said that in the past, “public service” meant a citizen coming to an office, meeting face-to-face with a representative of the authorities and an official, personally submitting documents and waiting for a response:
“Of course, direct human communication, in-person reception and opportunities for individual applications are never denied and should not be denied. However, the strength of a modern state also lies in saving citizens’ time, freeing them from the need to waste time moving between offices and making services more accessible. Azerbaijan has introduced important innovations with the ASAN service model. Now, the expansion of electronic services and electronic cabinet capabilities through EHIS is the next stage in public administration. I believe the next stage will be artificial intelligence-based public services. Intelligent platforms that understand citizens’ requests, explain legislation, determine the required documents and coordinate the services of various institutions could become an integral part of public administration. However, artificial intelligence should facilitate the work of civil servants, not replace the state’s legal responsibility to citizens. Public services do not require creating more administrative bodies; they are about reducing citizens’ need to apply to such bodies. We believe that new digital platforms will increase the efficiency of public services in Azerbaijan.”
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