According to results of Net Promoter Score (NPS) held by an independent research company, Nar has achieved the best results on the mobile communications market in terms of the growth rate of the mobile internet users. Such a significant increase in the number of the operator’s mobile internet users became possible thanks to expansion of 3G, 4G and LTE-A network, along with advantageous offers and wide range of internet packages.
Nar has received a high NPS index, based on factors such as mobile internet quality, usage of network by customers for communication with friends and family members (F&F), as well as variety and expedience of tariffs and prices. The customer satisfaction indicator with regard to the quality of mobile internet, special campaigns and offers, as well as the call services reached the highest level so far.
It should be noted that according to mobile network benchmarking tests, held during the second quarter of the year 2017, Nar network demonstrated the highest results in the country, in terms of provision of mobile voice services. The testing of mobile communications networks was conducted based on measuring customer experience for a wide range of services by “P3 Communications”, being a leading international company for testing services.
Within the frames of its strategy aimed at continuous improvement of the network quality, the mobile operator has introduced the HD-Voice service, which ensures a significant increase of the quality and flawless transmission of voice. With a large network of over 6500 base stations, covering 93% of the country’s territory, Nar provides more than 2 million subscribers with the highest quality services.
“Azerfon” LLC (Nar™) started its operations on March 21, 2007, and within a short period of time became one of the leading companies of the telecommunications and mobile communication industry of Azerbaijan. The ‘Nar’ brand name was selected as the symbol that resembles the cohesion of the rich cultural and historical heritage of Azerbaijan with the modern life. Being the first operator in the country to introduce the 3G technology, Nar provides the customers with a wide 4G network coverage.