Passengers fume as Istanbul bound Indian airlines flight leaves all checked luggage behind in Delhi

Passengers fume as Istanbul bound Indian airlines flight leaves all checked luggage behind in Delhi
# 17 September 2019 13:03 (UTC +04:00)

IndiGo’s flight 6E11, flying from Delhi to Istanbul on 15 September, reportedly flew without loading passengers’ luggage. As travellers waited at the baggage claim in Istanbul airport, to their utter disbelief, they received notice that luggage had not reached its destination due to an ‘operational issue’, APA reports citing Sputnik.

"Unfortunately due to the exceptionally heavy headwind, we had certain payload restrictions on a few fights to Istanbul, which led to offloading a limited amount of checked baggage," the notice said.

The infuriated passengers took to Twitter to share their ordeal. With the hashtag #ShameOnIndiGo, netizens accused the airlines of unprofessional behaviour and requested the Indian government look into the incident.

The airline was quick to take note of the complaints and took to Twitter to apologize to passengers for the inconvenience caused.

On Monday, IndiGo issued another official statement and confirmed to passengers that their luggage would reach them in Istanbul by the end of the day.

"In light of these limitations, we have upgraded our aircraft and adjusted the payload for as long as the prevailing wind conditions remain, so all the offloaded baggage will be carried today. We regret the inconvenience caused to our passengers,” the statement said.

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THE OPERATION IS BEING PERFORMED